Hilton Cairns

Lovely staff, great comfortable room. Buffet breakfast was sensational. Gin Bar is great, best hot chips! Pool was awesome. Great little gym. Lovely restaurant. Priced very well for what you get.

The front line team of the hotel was very warm and polite, and the reception staff showed the expected level of hospitality. The room delivery service was efficient and timely when I called for the items I requested. The housekeeping staff we met were polite and conscientious.

EVERYTHING WAS PERFECT! Staff (special thanks to Alexandra) provided us a free bottle of sparkling wine and chocolate upon arrival because we celebrated our honeymoon at Hilton. Room was big enough, included terrace, more towels than guests, free coffee capsules and machine. Breakfast has full of options, for gluten free or vegan diets, also for guest from Asia. Very easy way to call taxi, just a button at the reception and taxi will be there in few minutes. Hotel building is very modern and chilly, I have never been to any place where we could use the swimming pool until 10p.m. Every little detail was made for the guests preference, which I think is the most important. It was a perfect choice for our stay!

I would like to thank all of your staff for such an amazing night at the Hilton on our arrival to cairns from Western Australia. Not only did you accomodate us with an early check in, the room was beautiful and we were greeted with a bottle of wine to celebrate our anniversary and smiling faces in every area of the hotel. When my partner got a splinter in her foot each of your staff were so helpful with getting us tweezers, directions to a pharmacy and checking back in on her later on. The pool has stunning views and every area of the hotel we looked at was well maintained and cleaned to a high standard. Our first night in cairns had high hopes and your service and beautiful accomodation pleased every exception we had. Thank you so much and we look forward to staying with you again.

All staff we met during our stay has shown outstanding customer service, not 1 staff with no smile. They are the most helpful and friendliest bunch, make us feel very welcome . We also get text messages making sure we have all we need during our stay, which I later found out this is a staff member not robot, i think this is very personal and set their customer service standard even higher. The room is nice and clean, comfortable beds and pillows. I also like the 'reduce plastics intitiatives', they have bubbler (which it think this is available on each floor) to fill up the water jug provided in each room. Foods were very delicious, we had the sushi on Thursday night and Fajitas on Friday night. Thank you again Hilton Cairns for your hospitality.